I had been under the impression--at least until I read this masterpiece--that I was pretty good at blasting out a customer-no-service rant.
I now hereby declare that I am but a rank amateur. A sample of the greatness within:
So I call Maytag. The Maytag. The Mothership. And the agent I get after working through a five-minute maze of PRESS THIS and SAY THIS and PLEASE HOLD is the snootiest customer service person I have ever talked to in my life. And I let her know the entire story, front to back, and that while I'm really upset and sleep deprived, I'm not mad at her because I know it's not her fault. And she keeps saying, yeah, can't really help you, you're going to have to call and have the history faxed over, and then we'll take a look, and even then we'll schedule someone to come take a look, maybe in three to five days?
Why can you not give me a working washing machine in the meantime while you figure out what is wrong with the brand new one that is sitting there broken in my laundry room? Why? I'll take any machine. Any working machine. Give me a machine that works while you figure out why THAT BRAND NEW ONE DOESN'T WORK.
Okay then, I say, almost begging at this point, almost to the point of tears, is there anyone I can talk to who might see what I've been through and understand? And here's where I say, do you know what Twitter is? Because I have over a million followers on Twitter. If I say something about my terrible experience on Twitter do you think someone will help me? And she says in the most condescending tone and hiss ever uttered, "Yes, I know what Twitter is. And no, that will not matter."
That is what she said to me.
So I asked if I could please speak to her supervisor. And I am not even kidding she goes, "Uggh. Fine. Hold, then."
She UGGGH'ed me.
(I've just upset the Cro-Magnons.)
And then I spend the next fifteen minutes giving my story to her supervisor, pleading for someone to fix my washing machine today or at least give me a working machine in the meantime, and he says no, but maybe we'll schedule someone to come take a look, maybe in three to five days?
Okay then. I hang up the phone, calmly walk over to my computer...
Oh, go read the whole thing already.
H/T: Megan McArdle.